Frequently asked questions
What is the difference between Remy and Non-Remy hair?
Remy Hair is organic human hair that is collected from one source or a single donor. The cuticles are intact and aligned in one direction. Remy hair contains some short hair strands and will have a natural taper at the end that gives You a very natural looking hairstyle.
How long will my order take?
Every piece of hair that you purchase from Namaste is one of a kind. It is custom made for you and hand-picked in India.
If you order Non-Remy you will receive your hair in two weeks. If you order Remy, you will receive your order in three weeks.
Why not include a stylist with your purchase and during this time, our stylist will meet with you to discuss your needs and make up your hairpiece. To order please visit our store selection here
Where do we deliver to?
We deliver anywhere in South Africa.
For special deliveries please email us your request before you order at firstname.lastname@example.org.
What do I do if I have an issue with the hair I have purchased?
Please feel free to contact us on +27 60 944 4455 or email us at email@example.com.
You can also refer to our terms & conditions and returns policy.
How do I log in manage my account?
Before logging in, you will be required to enter an email address. We will then send you a secure link for signing into your inbox.
When you click the link, you will be taken back to the online store and be automatically logged in.
Logging in by a link is more secure and has a number of advantages:
- This is a more secure way of login than using a login/password. Since the login link is sent to the email address, only the owner of the email address is able to log into the account.
- You don’t need to remember passwords.
- After an order is placed, your account is created automatically for the email address used.
- You can see all the orders placed with your email address in “My Account” section.
- The system will automatically remember the last delivery address used, and you can edit this when finalising your new order.