SHIPPING AND RETURNS POLICY

 

Given hygienic considerations and the consumable nature of our products we cannot return the following products once they have been received;

 

  1. Weaves, wigs, add-ons, braids or any other organic or natural product

  2. Lace fronts or netting

  3. Any sales or promotional products

 

 

The Delivery Process

 

Every piece of hair that you purchase from Namaste is one of a kind. It is custom made for you and hand-picked in India.

 

If you order Non-Remy you will receive your hair in two weeks. If you order Remy, you will receive your order in three weeks.

 

Delivery times on special orders will be confirmed on a case by case basis so please contact us on customercare@namaste.co.za.

 

Delivery to you is free, courtesy of Namaste Hair.

 

 

Your Availability

 

Our courier company will confirm delivery with you before-hand so please ensure that you make suitable arrangements to ensure your package is received. If they are unable to deliver your goods due to lack of  being available on their arrival, they will make a 2nd attempt to make such delivery. If you have confirmed and are still absent on delivery, the 2nd time, you will need to contact us for an additional delivery date.

 

In the event  that you do not contact us within 5 working days of the 2nd attempt, the delivery will be returned to us. We will then contact you to arrange a 3rd delivery are your own cost. It is at our discretion to refund items not received, and these will carry a minimum 20% handling fee. Special orders will not be returned under any circumstances and costs of additional deliveries will be borne by you.

 

General Returns

 

Returns will only be considered for return if they are sealed, in their original packaging and within seven days of delivery. If the packaging has been opened or tampered with, for any reason whatsoever, the goods will not qualify for a return.

 

A 20% handling charge will be levied on all goods which are returned. Credits will not be issued on goods returned after seven days from date of delivery. For the credit to be processed, goods must be returned with a copy of the original invoice.

 

It is the customer’s responsibility to ensure that the goods are returned to Namaste within 7 days.

 

Under no circumstances, will Namaste Hair accept any goods which are not part of its own stock items.

 

 

 

Damaged or Tempered Goods

 

Do not accept goods which are damaged or tampered with from the courier. Once goods have been received by you we cannot process a return. If goods appear damaged or tampered with, please contact us within 3 working days and we will consider a refund or an exchange. A refund will be credited to the card used during checkout once the returned delivery has been checked.

 

If  the product you ordered is out of stock or requires a special order, we will advise you of the new expected delivery times. You may opt to wait for your order, or chose another product, or receive a refund.

 

 

 

Product Image and Colour

 

Each product on Namaste’s website is a representation of the actual product. We attempt to display product images as accurately as possible. However, due to lighting and different devices you might be using, the colour in the image may vary slightly for the actual colour of the product. Please review all the images of the product you desire BEFORE placing your order. If you have any questions about any of our products please feel free to contact us by clicking the contact us link on our website. Customer satisfaction is our number one priority, and we will gladly provide more information on any of our products because, we want you to feel confident about your purchase with Namaste.

 

 

Incorrect Goods Delivered

 

If we have delivered the incorrect goods to you, please contact us within 7 days to arrange a collection and exchange. If any of the goods have been opened or tampered with, we reserve the right to process an exchange.

 

We will exchange all goods incorrectly delivery at no further cost to you, provided that its still original packaging.

 

 

 

Payment Processing of Refunds

 

A refund will be only be credited to the card that was used during checkout once the returned delivery has been checked by us. Refunds will only be processed to the original purchaser. We will not pay refunds into nominated bank accounts or other cards, unless suitable evidence is provided by the original purchaser.

 

 

General Queries

 

Should you have any queries or questions, in this regard, please feel free to contact us on 0609 4444 55 or customercare@namaste.co.za.

be the first to know about special sales and new arrivals

  • White Instagram Icon
  • White Facebook Icon

© 2019 Namaste Hair. T. +27 60 944 4455 | E. info@namastesa.co.za | Johannesburg | South Africa. [Developer]